>Has anybody ever tried to call the police about a non-emergent matter? It’s next to impossible to get through the layers of bureaucracy. Here’s what I’ve been through:
My insurance company told me that I need to get the accident report amended if we have any hope of winning our case in arbitration. I called the officer who filled out the report and left three messages in two weeks. He never called back. So I called to speak with a supervisor. “It’s after 2pm,” they told me. “You need to call back tomorrow between 0500 and 0515 to talk to one of them. Or you can call after 0530 and leave a message with dispatch, and they will have a day shift supervisor call you.”
I called this morning at 0530. “you need to call back after 0615.”
I called at 0625. I confirmed that the man on the phone was a “day shift supervisor.” He gave me his name, and then told me, “We are all civilians here in communications. I don’t know what happened to your messages. The only thing we can do in communications is to page the officer.” He then took my name and number, confirmed that the officer was working “later on today,” and told me he would have the officer call me.
Now I sit and wait for this guy to call me. I thought I was going to speak with his supervisor (a policeman who was superior to him) and instead I got a civilian who just passes messages along. So after this two week long process of trying to get in touch with this officer, I am right back where I was the first time I tried to talk to him: giving someone a message for him to cal me. This is really starting to get frustrating.
If he doesn’t call me today, I am going to get very upset. I guess I will then move up the chain again. Maybe the supervisor of the supervisor is someone who can help me.