Now I remember why I left.
Comcast came and installed our new cable TV service on Thursday. On Friday it glitched, but started working again. On Saturday it started doing this thing where every time we turn on the TV the audio works but the video doesn’t (it’s just a blue screen) until we unplug the HDMI cable and plug it back in. I called Comcast and they said that after everything I told them (the HDMI cable isn’t the problem because it does this with different cables, the TV isn’t the problem because it does this no matter what port, and no other device does this), they’ll send someone out Thursday.
You’d think that, upon finding out that a brand new customer is having a problem with their service that is less than 48 hours old, you would want to make sure that their problem was fixed right away. But that’s not how Comcast works.
So tonight we are watching TV. We select one of the shows that we have recorded, but it doesn’t let us fast forward. Every time we try to fast forward through the commercials, it restarts the program at the beginning.
I am this close to canceling the service and going back to Direct TV, even if it costs $40 more per month. I guess it’s true what they say, “You get what you pay for.” And now I know why Direct TV wasn’t trying hard to keep me: there’s no competition.
EDIT: Aaaaand now it is cutting the end off of shows. This one show we were watching is an hour long, and we could only watch the first 35 minutes before it inexplicably shut off. Frustrating.