Comcast

Now I remember why I left.

Comcast came and installed our new cable TV service on Thursday. On Friday it glitched, but started working again. On Saturday it started doing this thing where every time we turn on the TV the audio works but the video doesn’t (it’s just a blue screen) until we unplug the HDMI cable and plug it back in. I called Comcast and they said that after everything I told them (the HDMI cable isn’t the problem because it does this with different cables, the TV isn’t the problem because it does this no matter what port, and no other device does this), they’ll send someone out Thursday.

Thursday.

You’d think that, upon finding out that a brand new customer is having a problem with their service that is less than 48 hours old, you would want to make sure that their problem was fixed right away.    But that’s not how Comcast works.

So tonight we are watching TV.  We select one of the shows that we have recorded, but it doesn’t let us fast forward.  Every time we try to fast forward through the commercials, it restarts the program at the beginning.

I am this close to canceling the service and going back to Direct TV, even if it costs $40 more per month.   I guess it’s true what they say, “You get what you pay for.”  And now I know why Direct TV wasn’t trying hard to keep me:  there’s no competition.

 

EDIT:  Aaaaand now it is cutting the end off of shows.  This one show we were watching is an hour long, and we could only watch the first 35 minutes before it inexplicably shut off.  Frustrating.

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About Steve Picray

I have been many things, but right now I am a registered nurse attempting to pay off my debt so that, God willing, I can be a pastor again someday. I have a wife and three kids. I am a conservative Christian (of the Baptist variety). This blog is about me: the things that happen to me, the things that interest me, and the things that bother me. If you have a question, just e-mail me at spicray AT gmail DOT com. God Bless!
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3 Responses to Comcast

  1. Mari says:

    Your cable company is no different than ours (I know this because I was a customer of ours and my parents are customers of yours, and I have dealt with them for my parents.). I looked into my crystal ball and saw this happening, But, I still hoped for the best for you. UGH! Now, we just have antenna tv. It’s not worth putting up with this. I am the person companies don’t expect to run into. They think “They gotta have it, so we don’t have to provide service.” Nope. Not for me. I will go without before I tolerate this.

  2. Steve Picray says:

    Well here’s the conclusion, Mari.

    They called me Monday to ask me if the TV was still doing that. I turned it on, and it was actually working. The nice lady said that my problem was now fixed (“you had a buildup of static on the line”…whatever that means, but my brother who worked for Mediacom for years assures me this is a thing.)

    Monday afternoon we got an influx of cash. I called Direct TV back to see how much it would cost me to rejoin. After having no service for FOUR DAYS, they counted me as a new customer, and gave me everything I was asking for a few weeks ago! How crazy is that? So I got the cheaper price, better service, AND the Sunday Ticket. It’s just bizarre, because it would have been easier for them to just give it to me.

    Tuesday the Comcast stopped working again. We didn’t call them, though, because we were already going to switch back. Moral: You can’t always get what you want, but if you try sometime, you just might find: You get Direct TV!

    • Mari says:

      Awesome. I love it. Even if a “buildup of static on the line” is a thing, it’s still not fixed just because it’s working now. That’s the lazy way out. (And I know…I worked for the phone company for 9 years, and that’s what we’d say even if we knew the problem would start up again as soon as we hung up to verify the line was now working.)
      I’m glad you got what you were asking for. Now you know next time to just cancel and call back 4 days later and re-sign up.

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