Two months ago I said I was leaving Sprint forever. Before I go any further, let me say that I still have that intention.
I can’t afford to break my contract right now, so we are stuck for several months. My Pre kept messing up (AFTER my last post on this issue in February). We were watching TV one night, when a Sprint commercial came on with Dan Hesse (the CEO) talking about how great Sprint was. So I decided to send a letter to him directly to inform him of my issue so he would know that Sprint was not in fact as great as he thought. That was near the end of March.
I got a phone call Tuesday morning this week from an “Executive Services Analyst.” She told me she had just been informed of my situation and asked me, “Have you switched to another carrier yet?” I said no, and she asked me to give her a few days to see what she could do. Wednesday afternoon she e-mailed me to tell me that my options for a different model were:
- A new Palm Pixi (basically the Pre’s mentally deficient cousin)
- A refurbished Blackberry Tour (I don’t want a Blackberry)
- A refurbished HTC Hero.
I told her I would prefer the Hero out of those choices. She e-mailed me this morning to tell me that she is shipping the Hero to me, and waiving all fees (which is what Sprint told me I would get back in NOVEMBER).
Does this make me happy? A little. Does this mean that I am not going to leave Sprint? Nope. It shouldn’t take this much effort to get a company to A) stand behind their products, and B) actually do what they promise to do. I told them in the letter that the only way I would stay with Sprint is if they replaced my Pre AND my wife’s Pre with two new Evo’s (Verizon did something equivalent to this for a co-worker of mine when her SECOND Pre started acting up). Sprint has declined.
So we stay with them for now. But when that contract is up? Buh-bye.